Adding GravityKit support emails to your allowlist

To ensure you receive important communications from our support team, add our email addresses to your allowlist (also called a whitelist or safe sender list). This prevents our messages from being filtered as spam or blocked by your email provider.

Didn't get an email from us?

If you contacted support, but didn't receive a reply or you're expecting an email that hasn't arrived, the most common reason is that our emails were filtered by your spam folder or blocked by your email provider.

Adding our support email addresses to your allowlist prevents this from happening and ensures you receive all communications from our support team.

Adding our addresses to your allowlist ensures you receive:

• Responses to your support tickets
• Important account notifications
• License and renewal information
• Product updates and announcements

GravityKit email addresses

Add these email addresses to your allowlist:

• [email protected] - Primary support communications
• [email protected] - Other communications

How to add email addresses to your allowlist

Instructions vary by email provider. Choose your email service below:

Gmail

1. Open an email from [email protected] or [email protected]
2. Click the three dots menu (⋮) in the top-right corner
3. Select "Add [sender] to Contacts list"
4. Repeat for the other email address

Alternative method:

1. Go to Gmail Settings (gear icon) → "See all settings"
2. Click the "Filters and Blocked Addresses" tab
3. Click "Create a new filter"
4. In the "From" field, enter: [email protected] OR [email protected]
5. Click "Create filter"
6. Check "Never send it to Spam"
7. Click "Create filter"

Outlook / Outlook.com

1. Open an email from [email protected]
2. Right-click the sender's email address
3. Select "Add to Contacts" or "Add to Safe Senders"
4. Repeat for [email protected]

Alternative method:

1. Go to Settings (gear icon) → "View all Outlook settings"
2. Select "Mail" → "Junk email"
3. Under "Safe senders and domains," click "Add"
4. Enter gravitykit.com to allow all emails from our domain
5. Click "Save"

Yahoo Mail

1. Open an email from [email protected]
2. Click "Add to Contacts" above the email
3. Confirm to add the contact
4. Repeat for [email protected]

Alternative method:

1. Click Settings (gear icon) → "More Settings"
2. Select "Filters"
3. Click "Add" to create a new filter
4. Set filter name: "GravityKit Support"
5. In "From" field, enter: [email protected]
6. Under "Move to folder," select "Inbox"
7. Click "Save" and repeat for [email protected]

Apple Mail (macOS/iOS)

On Mac:

1. Open an email from [email protected]

2. Click the sender's email address

3. Select "Add to Contacts" or "Add to VIPs"

4. Repeat for [email protected]

On iPhone/iPad:

1. Open an email from [email protected]

2. Tap the sender's email address at the top

3. Tap "Create New Contact" or "Add to Existing Contact"

4. Save the contact

5. Repeat for [email protected]

Other email providers

For other email providers, look for options like:

• "Safe senders list"
• "Allowlist"
• "Whitelist"
• "Add to contacts"
• "Never send to spam"
• Email filters or rules

Most providers allow you to either add individual email addresses or add the entire domain (@gravitykit.com).

Still not receiving emails?

If you've added our addresses to your allowlist but still aren't receiving emails:

1. Double-check your email address - Make sure the email address in your GravityKit account is spelled correctly, with no typos or extra spaces
2. Check your spam/junk folder - Sometimes emails get filtered before allowlist rules apply
3. Check email filters - Review any custom filters that might be moving or deleting messages
4. Wait a few minutes - Our emails are sent via Amazon SES, which can occasionally have slight delays in delivery
5. Contact your IT department - Corporate email systems may have additional filtering
6. Try an alternative email - Use a different email address (like a personal Gmail account) to receive support communications

If problems persist, contact your email provider's support team or reach out to us through alternative channels on our contact page.