How to share browser console errors

Sometimes our team may ask you to share browser console errors to help diagnose an issue with JavaScript.

Here’s how to share browser errors:

1. Open the Console

Go to the page where you’re experiencing the problem.

Open your browser’s Developer Tools. This varies based on the browser you use.

    • Google Chrome / Microsoft Edge: Click the menu button in the top-right corner, open More Tools, select Developer Tools, and then open the Console tab.
    • Firefox: Click the menu button in the top-right corner, open More Tools, select Web Developer Tools, and then open the Console tab.
    • Safari (Mac only): In Safari’s Preferences, enable the Develop menu under the Advanced tab. Then open the Develop menu and select Show JavaScript Console.

2. Reproduce the Issue

  • Perform the action that causes the problem so the error appears in the console.
  • Errors usually show in red text.

3. Copy the Errors

💡 Tip: If you’re unable to copy/paste the error, you can also take a screenshot of the console with the error visible.

Right-click the erorr message inside the console and select one of the following:

  • Chrome / Microsoft Edge: Copy console
  • Firefox: Copy all Messages
  • Safari: Copy selected

4. Share with Us

  • Paste the copied errors directly into your support reply.
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